Refund & Cancellation Policy

1. Digital service — non-refundable

MinDrop Premium is a digital, non-tangible service that is delivered, activated, and made available for use immediately upon successful payment. In consideration of the immediate delivery of the service and access to premium features, all sales are final and no refunds shall be granted, save as expressly provided in Section 5 of this Policy.

2. No refunds — illustrative (non-exhaustive) list

For the avoidance of doubt, refunds shall NOT be granted for any of the following reasons, and this list is illustrative and not exhaustive:

• change of mind, buyer's remorse, or a decision not to use the service;
• partial or complete non-use of the Premium plan during the validity period;
• dissatisfaction with any Premium feature, feature availability, or product roadmap;
• missed, delayed, duplicate, or non-delivered reminders or notifications;
• outages, changes, deprecation, quota limits, or termination of any third-party service (including Google Drive, Firebase Cloud Messaging, or your device operating system);
• device incompatibility, uninstallation of the application, loss of device, or change of device;
• accidental, mistaken, or duplicate purchase where a valid Premium plan is already active on the same account;
• account suspension or termination by MinDrop pursuant to a breach of the Terms & Conditions;
• changes in pricing, tier limits, features, or availability introduced after your payment.

3. No mid-term cancellation

The Premium plan is sold as a fixed one-year term. The plan cannot be cancelled or shortened during its validity, and any request to cancel mid-term will not entitle you to any refund, credit, or proration. Your Premium features will remain active until the natural expiry of the term.

4. No auto-renewal — no cancellation required

The Premium plan does not renew automatically. On expiry, your account will revert to the free tier automatically. You are therefore not required to take any action to cancel or to prevent further billing. To continue Premium beyond expiry, you must initiate a new payment.

5. Sole exception — genuine duplicate or non-activation

Refunds may be considered only in the following two narrowly-defined circumstances, at MinDrop's sole discretion after investigation:

1. Duplicate payment. The same order was charged twice by the payment gateway for the same user account, resulting in more than one payment for a single Premium term.
2. Non-activation. Your payment instrument was successfully debited but Premium features were not activated on your account within twenty-four (24) hours, and the failure was not caused by any act, omission, or misconfiguration on your side (including deletion of your account).

To request consideration under this Section, you must email support@mindrop.in within seven (7) calendar days of the disputed transaction, with the subject line "Refund request — [order id]", and provide the payment transaction reference, the date and time of the transaction, the amount, and the registered email of your account. Refunds, if approved, are made to the original payment instrument within seven (7) to fourteen (14) business days after approval. Refunds after this window will not be entertained.

6. Chargebacks & disputes

You agree to first contact us at support@mindrop.in and provide MinDrop a reasonable opportunity to investigate and resolve any billing dispute before initiating any chargeback, reversal, or dispute with your card issuer, bank, UPI provider, or payment network. Any chargeback filed without first exhausting this contact channel shall constitute a material breach of the Terms & Conditions and may result in (a) immediate suspension or termination of your account, (b) forfeiture of any active Premium term, and (c) recovery of all costs, penalties, and legal fees incurred by MinDrop in connection with the chargeback.

7. Service discontinuation by MinDrop

If MinDrop elects to permanently discontinue the Premium plan or the Service in its entirety for all users, MinDrop may, at its sole discretion, offer a prorated refund of the unused portion of your then-active Premium term. Nothing in this Section shall be construed as an obligation to offer such a refund or any cash equivalent.

8. Taxes

All applicable taxes are included in the price displayed at checkout unless otherwise stated. Any refund made under this Policy will be net of taxes actually remitted by MinDrop to the relevant tax authority; MinDrop shall not be obliged to refund taxes that cannot be recovered.

9. Governing law & jurisdiction

This Policy is governed by the laws of India and the courts at Vadodara, Gujarat, India shall have exclusive jurisdiction over any dispute arising out of or in connection with this Policy, subject to the arbitration clause in our Terms & Conditions.

10. Contact for refund queries

All refund and cancellation queries must be directed to support@mindrop.in. Refund correspondence sent to any other address will not be considered.